Our Expertise
Research
- Feature Prioritization
- Pricing
- User Experience
- Customer Journey Mapping
- Information Architecture
- Workflow/Taskflow Analysis
- Persona Development
- Accessibility
- Purchase Drivers
- Behavioral Segmentation
- Messaging Resonance
- Competitive Analysis
- Desirability
- Brand Perception and Risk
- Customer Satisfaction and Call Drivers
- Efficiency
- NPS Drivers
Design
- Mobile/Web/App Design
- Conversational UX
- VR/AR Applications
- Operational Efficiency
- Process Mapping
- UX Workflows within Agile
- Building Out UX Teams
- Knowledge Graphs
- Leveraging Biometrics
- Human-Centered Design
Adapt to your development process
- Affinity Diagramming
- Design Sprint Workshops
- Rapid Prototype
- Quantitative Surveys
- Attribute Mapping
- Competitive Analysis
- Concept Testing
- User Interviews
- Focus Groups
- Contextual Evaluation
- Competitive Analysis
- Needs Analysis
- Journey Mapping
- Information Systems Mapping
- Brand Risk Assessments
- Agile US Support
- Backlog Prioritization
- Annotated Wireframes
- JIRA Support
- Asset Library Creation
- Agile Design Support
- Expert/Heuristic Review
- RITE Testing
- Information Architecture
- Tree Testing / Card Sort
Our Team
Kelly Terry
Managing Partner
Kelly Terry
I thrive on variety and exploration
Tom Thornton
Partner, Principal Researcher
Tom Thornton
Mantra: “Mise en place”
Mike Todd
Operations Manager
Mike Todd
Sometime artist. Full-time family-man. Neurotic problem-solver.
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Ken Copelin
Research Director
Ken Copelin
Proud husband, animal lover, car guy, avid reader, computer nerd.
Christina Enriquez
Design Director
Christina Enriquez
A constantly curious, shark enthusiast, pizza loving mom of two (fur and human) babies
Ryan Holm
Design Director
Ryan Holm
Typography junkie with a penchant for the outdoors
LB Herbert
Principal Researcher
LB Herbert
I/O Psychologist 🤓 Sensei 🥋 Mom 🧑 Appreciates Wine 🍷 Loves Spreadsheets 💻
Tanya Marinkovic
Senior Designer
Tanya Marinkovic
Gastro-tourist. Tea collector. Art Nouveau admirer.
Kerry McCullough
Senior Researcher
Kerry McCullough
Enthusiastic nerd. Kickballing linguist by trade; pet-wrangling wife by choice.
Cliff Hwang
Lead Designer
Cliff Hwang
Basketball, boba, ATLA enthusiast from Taiwan
Amiel Samai
Designer
Amiel Samai
Just your average plant mom, generation wh(y) so serious, concert junkie
Osiris Ramos
Designer
Osiris Ramos
New urbanist music geek always seeking new adventures.
Elle Carnley
Researcher
Elle Carnley
Sleepy bookworm, pun connoisseur, and amateur vegan cook.
Linnéa Marks
Researcher
Linnéa Marks
A schnauzer-cuddling language enthusiast who’s always ready to learn something new
Sophia Montano
Researcher
Sophia Montano
People watcher, question asker, and undeniably obsessed with my dog. Let’s talk ancient history!
Gaby Leyva-Muramatsu
Junior Researcher
Gaby Leyva-Muramatsu
Pretty sunset chaser, Tajín fiend, psych book lover. More often than not laughing with my husband:)